Returns and reclamations

Returns and reclamations

In case of merchandise return the customer is obligated to send a justified reclamation to Adriasupply by e-mail, phone or a written format.
Customer has a right to merchandise return in the following cases:
· shipment of merchandise which was not ordered
· shipment of merchandise whose shelf life has expired
· shipment of merchandise which has a defect or was damaged prior to transportation

Customer is obligated to inspect the delivered merchandise for possible damages during take-over. Please compare delivered products to the contents on your invoice, and if there is anything missing please mention this to the delivery personnel as we do not accept reclamations after delivery. The driver will put together a written record of the requested changes which will include the customer’s signature.

If Adriasupply is unable to deliver substitute merchandise, we will reimburse the customer for the shipping cost of merchandise return and the value of products we are unable to deliver.